CZ.NIC provides basic support for FRED for free on a best-effort basis via the mailing list fred-users@lists.nic.cz .
We understand that there could be need for a formal support contract, or perhaps you would like help with FRED's implementation, provisioning or development. Therefore we offer several support programmes listed below. If you are interested, please contact us at fred@nic.cz .
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Yearly fee (EUR) | 10 000 | 20 000 | 50 000 | 150 000 |
| Response time | NBD | L1: 1h L2: NBD |
L1: 1h L2: 12h |
L1: 1h L2: 12h L3 (DEV): NBD |
| Resolution time (for high severity issues) |
n/a | 72h | 48h | 24h |
| Information service (detailed new version changelogs, early notifications about discovered bugs) |
no | yes | yes | yes (customized) |
| Prioritized development | n/a | n/a | yes | yes |
| E-mail support | yes | yes | yes | yes |
| Chat support | no | yes | yes | yes |
| Phone support | no | no | yes | yes |
| Consultancy ‒ conf calls (hours per year) |
n/a | 8 | 24 | 72 |
| Remote training sessions (hours per year) |
n/a | 4 | 12 | 36 |
| Training sessions in Prague (MDs per year) |
n/a | n/a | 2 | 5 |
| On-site support (MDs per year) |
n/a | n/a | n/a | 5 |
In addition to the support programmes above, CZ.NIC offers other services in the area of implementing, provisioning and developing a domain registry. In particular, CZ.NIC specialists can assume full responsibility for operating and maintaining a registry. In such cases, the support contract will be based on a detailed analysis of operational requirements and expected transition costs.
CZ.NIC successfully migrated the .CZ registry to FRED in 2007 and since then has collected extensive experience with operating the registry using FRED. The .CZ registry has almost 1.5 million domains.