CZ.NIC provides basic support for FRED for free on a best-effort basis via the mailing list email@example.com and the issue tracker.
We understand that there could be a need for a formal support contract, or perhaps you would like to help FRED's implementation, provisioning or development. Therefore we offer several support programmes listed below. If you are interested, please contact us via firstname.lastname@example.org.
|Yearly fee (EUR)||5 000||10 000||20 000||50 000|
|Response time||NBD||12 hours||6 hours||3 hours|
|Resolution time (hours)||96||72||24/48/72||24/48/72|