Support

CZ.NIC provides basic support for FRED for free on a best-effort basis via the mailing list fred-users@lists.nic.cz and the issue tracker.

We understand that there could be a need for a formal support contract, or perhaps you would like to help FRED's implementation, provisioning or development. Therefore we offer several support programmes listed below. If you are interested, please contact us via fred@nic.cz.

Bronze Silver Gold Platinum
Yearly fee (EUR) 5 000 10 000 20 000 50 000
Response time NBD 12 hours 6 hours 3 hours
Resolution time (hours) 96 72 24/48/72 24/48/72
Early notifications yes yes yes yes
Prioritized development no no yes yes
Phone support no no yes yes
Chat support no yes yes yes
E-mail support yes yes yes yes
Consultancy (hours) 8 24 72
On-site support no no no yes
In addition to the above support programmes, CZ.NIC offers other services in the area of implementing, provisioning and developing a domain registry. In particular, CZ.NIC specialists can assume full responsibility for operating and maintaining the registry. In such cases, the support contract will be based on a detailed analysis of operational requirements and expected transition costs. More than 15 years ago, CZ.NIC successfully migrated the .CZ registry to FRED and has since then collected extensive experience with operating the registry using FRED. The .CZ registry has more than 1.3 million domains.